Terms: All shipments are prepaid. We accept MC, VISA, AMEX and Discover.
Returns & Adjustments: Warranty Returns - Warranty determination will be made by our customer service department in accordance with our warranty service policy.
Returns: Our return rate is less then 1%!!! Our customers just do not send these back. But if you feel a need to return it for any reason you'll get a complete refund.
Shipments: Mohr Manufacturing reserves the right to select motor carrier on all prepaid shipments. All shipments are F.O.B. from our assembly plant in Burnsville, Minnesota. Freight is prepaid on all orders of $5,000.00 or more within the United States.
a) A drop ship fee could be added to all orders shipped to a location other than the billing address.
b) No third party billing is allowed on drop shipments.
Claims: Must be filed by the customer with the shipper at time of delivery. If it is necessary to refuse shipment because of damage, you must also notify Mohr Manufacturing.
Missing Shipments: Notify Mohr Manufacturing so that a tracer can be filed on the missing package with the carrier.
Warranty: If the Bumper Ever Bends Or Breaks, As The Result Of A Rear-End Collision - At Any Speed - We Will Replace It FREE.
a. All warranties start from consumer’s date of purchase.
b. A new product will be sent out immediately to replace a warranty claim once Mohr Mfg has received a copy of the Police Report and a photo of the damaged product verifying that your vehicle was indeed in an accident.
a. Warranty coverage extends ONLY to repair or replacement of the MOHR MFG product. This warranty does not cover the cost of labor, transportation, installation or removal of the product.
b. Warranty coverage does not extend to damage caused by collision, fire, theft, freezing, vandalism, riot, explosion, or misuse of the product and/or the vehicle on which the product is being installed.
c. Warranty coverage does not extend to damage caused by airborne fallout (chemicals, tree sap, etc.), stones, hail, earthquake, water or flood, windstorm, and lightning, the application of chemicals or sealants subsequent to manufacture.
d. Warranty coverage does not extend to damages caused by abuse, modification or improper installation of the product.
e. Warranty coverage does not extend to any economic loss or extra expense including (without limitation), payment for the loss of time or pay, inconvenience, storage, loss of vehicle use, vehicle rental expense, equipment rental expense, lodging, meals, or other travel costs.
f). Warranty is void if the product shows signs of alteration, misuse, mishandling, improper care, neglect, improper application or installation. This warranty does not include damage caused by backing accidents. It is the customer’s responsibility to protect the finish with regular applications of a nonabrasive polish that is compatible with the finish. Mohr Manufacturing warrants its products to be free from defects in materials and workmanship for one year.
Liability: Because of the number of variables in a rear-end collision, the laws governing bumper height and the fact that there are no Federal bumper standards for pickup trucks or SUV's, we cannot claim that your vehicle will not be damaged or that you or your family will not be injured. Mohr Manufacturing liability is limited to the repair or replacement of any defective part(s) made by Mohr Manufacturing. The item(s) will be subjected to inspection by Mohr Manufacturing. Part(s) that in our opinion were damaged by incorrect fitting, neglect or improper use will not be replaced or repaired.
One Final Note: The instant you have the bumper installed you will get the urge to go out and smash something. Keep in mind that our warranty does not cover self-inflected damage. If the bumper is damaged from a rear-end collision we will replace it FREE but it requires a copy of the police report to verify you were in an accident – trees, loading docks and Kmart parking lot poles don’t write police reports. If you absolutely have to see it work, log on to our web site http://www.superbumper.com and Watch It Work.